Return & Exchange

At FNG Planet, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer hassle-free returns and exchanges within [number of days] days of delivery. Please review the following guidelines for returning or exchanging items:

Eligibility:

To be eligible for a return or exchange, items must meet the following criteria:

• Unused and Unwashed: Items must be unused, unwashed, and in their original condition with all tags attached.

• Return Authorization: All returns and exchanges require a return authorization. Please contact our customer service team at fngplanet@gmail.com or call our office hotline at +8801611987123 to request authorization.

• Time Frame: Returns and exchanges must be initiated within [number of days] days of delivery.

How to Return or Exchange:

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team to request a return authorization. Provide your order number and details about the item(s) you wish to return or exchange.

2. Packaging: Pack the item securely in its original packaging and include any accessories or documentation that came with it.

3. Shipping: Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

Refunds & Credits:

• Refunds: Once we receive your return, we will inspect the item(s) and process your refund within [number of days]. Refunds will be issued to the original payment method used for the purchase.

• Store Credit: Alternatively, you may request store credit instead of a refund, which can be used towards future purchases on our website.

Exchanges:

• Exchange Process: If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. We’ll do our best to accommodate your exchange based on product availability.

Need Help?

If you have any questions or need assistance with returns or exchanges, please don’t hesitate to contact our customer service team. We’re here to help you navigate the process and ensure that you’re satisfied with your shopping experience at FNG Planet.